Sometimes I wonder what goes on in their minds when Telkom spend millions implementing something that doesn’t get used.
2 examples that I’ve experienced again today just baffles my mind.
Entering your phone number on the keypad and then being asked for it again
Part of the long process of actually getting through to a human being to talk about a problem you are experiencing with your telephone line is entering your ten digit phone number. Then it is read back to you and you need to confirm that it is indeed correct. After that 5-10 minute process you are put on hold for another 30-90 minutes (depending if they’re on lunch or not) only to get through to a human that asks you, “Please, what is your number?”. What did I waste my time for entering it in the first place?
Referring me to their competitor’s site to do a line speed test
They wanted me to test the line speed, and instead of directing me to a telkom.co.za address, they send me to http://speedtest.neotel.co.za/, which is the website of their competitor, Neotel. Huh?
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